Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

• The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.

• You must provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@wootik.shop.

Returns must be sent to the following address:

📦 Return Address

LS Xiang Long

89 Rue Héder

97300 Cayenne, Guyane française

Email: contact@wootik.shop

Once your return is accepted, we will send you:

• A return shipping label

• Instructions on how and where to send your package

     Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, contact us at contact@wootik.shop.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

• The item is defective or damaged

• You received the wrong product

We’ll evaluate the issue and make it right.

 

Exceptions / Non-returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)

• Custom products (e.g., personalized items or special orders)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

• Sale items

• Gift cards

If you have questions about a specific item, please contact us before purchasing.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, items must be:

• In their original condition and packaging

• Unused and with tags

• Accompanied by proof of purchase

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status.

If approved:

• A refund will be issued to your original payment method within 10 business days

• Your bank or credit card provider may take additional time to process the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at contact@wootik.shop.