Shipping policy

Shipping Policy


  1. Order Processing Time
    All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the following business day.
  2. Estimated Delivery Times
    • Metropolitan France: 5–10 business days
    • Europe: 7–15 business days
    • International: 10–20 business days
    Note: These times are indicative and may vary depending on the carrier or busy periods (e.g. end-of-year holidays).
  3. Shipping Costs
    Shipping costs are calculated when the order is placed and depend on your location and the weight of the items.
  4. Tracking Your Order
    Once your order has been shipped, you will receive an email containing a tracking number to follow the status of your package in real time.
  5. Delivery Issues
    • If your package is delayed or lost, please contact us at contact@wootik.shop.
    • If a product arrives damaged, send us a photo within 48 hours of receipt to contact@wootik.shop.
  6. Delivery Areas
    We ship worldwide. If your country is not available at the time of ordering, contact us at contact@wootik.shop for a custom solution.